What I want to talk about today is: I want to talk about how we handle it, or should I say how you overcome the objection when somebody tells you that they want to talk to their spouse? So if you represent in the situation where you’ve been speaking with a customer, you’ve done everything that they asked you to do, you’ll ask them: was there anybody else involved and what not barely on the name you get down to the end of it after asking them? Is there anybody else involved until you know you presented with numbers, you do everything and then right at the end of it all they tell you.
I need to speak to my spouse and I appreciate everybody.
That’s chiming in right now: let’s do our best to hit that like button, so that we can, you know, help this video spread.
So what we’re talking about is how to overcome when a guest tells you that they want to speak to their spouse all right now, typically, when somebody tells you that they want to speak to their spouse, let’s think about it.
It’s really again another one of those smoke screens and remember something: there’s only five objections: five common objection, that’s the prices.
I I want to think about it.
I want to speak with my spouse.
I want more for my trade and I want to shop around okay.
So if you sat with somebody – and you asked him, are you the decision-maker and y’all went on the demo Drive you got in and they told you they want to speak to their spouse.
Remember smokescreen, but what happens is most people when against tells them that they want to speak to their spouse after spending all that time together, a lot of salespeople get into a back-and-forth situation, and it can turn a little bit aggressive where it’s like.
Okay, where the end can we get him here? Let’s call them on the farm, so really, let’s think about what we’re doing we’re in a situation where somebody said that they want to speak to their spouse or their significant other that we start saying hey.
Can we get him on the phone hey? What do we have to do to get here? I want you to think about what we’re asking them to do.
We’re really saying hey.
I want you – and I was a surprise – attack your significant other okay, we’re gon na bar them real, quick, you, the loving spouse or significant other, neither sales person who you know they probably love and respect so much.
We don’t just call them bombarding our Blind Side, and you know what you face: a lot of rejection, typically from your guests: they’re not gon na want to do that.
Would you do that now? Let’s put another thing in perspective, though, who really goes out to a dealership, looking for a card truck or an SUV? That’s thousands of dollars without at least letting a significant other or their spouse, know.
Typically, the only people that will do that or those that are balling in such a manner that they can’t go out and buy the card cash by themselves.
There’s no note that just give it up as a gift.
Most other people have to make car notes, and so let me make maintenance so they’re gon na, let somebody know hey, I’m stopping in every once in a while I might pop in, but for the most part you know that significant other or spouse at least has An idea that that person is in the market for a new vehicle or is out at the store, let’s hit the like button, you’re honest you’re, coming in I’m gon na keep it moving.
So their significant other has an idea that they’re out look.
They even know that they’ve been look at myself or about Scarlett or something or are actually out looking for something.
So, as opposed to getting into a situation to where you want to try to encourage the significant number of spouse to work with you to actually gain up or barge the significant other, even though that’s not what you’re gon na do that’s how it’ll be perceived, you Want to learn how to ask the right questions, because in this situation, most customers know that if they just use the spouse or significant other objection, most sales people are so ill-prepared that they won’t know what to say, they’ll give up, or they get into this wedding.
That lets get them here.
Not not you naughty boy.
So here’s what you say the next time.
Somebody tells you that they want to speak to their spouse.
You know the first to do.
Is you want to acknowledge it but say: hey: hey, listen, um! You know.
I hear what you’re saying and you know, and you know to be told you probably know them better than anybody else.
So let me ask you, based on what you’ve seen what do you feel they would like best about this vehicle here.
So I want you to do this, so a customer tells you they want to speak to their significant other or speak to their spouse.
Okay, the first thing you want to do is acknowledge it.
Let them know hey.
I hear what you’re saying you know and truth be told you probably know them better than anybody else.
So let me ask: what do you feel they would like best on this vehicle? Now I want you to think about what’s happening there when we’re asking them what they feel their significant other response were like best about this vehicle, we’re actually getting them to relive all of the positive things that they liked about the vehicle, because in order for them, The speaking tours, they have to first think, and that’s where assumption of ownership comes from it’s a mental first.
Okay, they have to fight it in their mind before they ever get it physically, and I want you to realize people buy ninety percent based off emotion and back it up with ten percent logic.
So, that’s why it’s all about feelings rather than what do you think? So what do you feel they like best about it, keeping it positive getting their feedback? Okay and after they get finished Lu, so I’m gon na run through it.
So what is anyone talking their significant others? Fun hey.
You know in John, I hear what you’re saying and John truth be told.
You probably know them better than anybody else on the planet.
So let me ask you: what do you feel they like best about this field? Let them talk really it come.
What else them talk some more? Let them get it going.
Okay! Well, based on what you said that you feel like you lied and that you feel like they would like, it seems like you both would like it.
So let me ask you John: what do you feel we can feel to get Sharon or to get Bob or to get Joan or to get Ricky here? So they can see the vehicle with you? Okay, so you know you run.
Do it like? Listen, hey, John! I hear what you’re saying, and you probably know them better than anybody else on the planet.
So let me ask you: what do you feel they’re like best about this Billy? Really, what else? Hey we’ll? Listen John based on what you just shared me, the things that you like about it and the things that you feel they would like it seems like you won’t feel like it.
So you know tell me John: what do you feel we can do to help them? Get here so they can see the vehicle with you, okay, so when you’re really thinking about it, you’re acknowledging hey, I hear what you’re saying and you probably know them better than anybody else.
So what do you feel they were like? Let them tell you because what they feel they were like nine times out of ten is what they like themselves: okay and then what else they might state one thing, but hey, let’s get them to slit, see if they say are nothing else.
Okay, but typically people will keep on and embellish and after they told you what they feel they would like.
Then he tell you what they feel they they like well, based on what they’re saying it seems like both parties.
Both people would like it, and so you want to ask them hey.
What do you feel we can do to get Sharon or to get John? He? I make it Bob here, so they can see the vehicle with.
So again it goes back to a partnership, see most self people miss out on the truth, the reality that it is not you against them.
It’s a partnership because they can take their business ago anywhere else in the world they want.
You can so we have to do everything we can to give that person a good enough reason to do business with us.
So when they tell you they need sweetness positivity.
Another don’t get back into a tugging match.
Remember good salespeople, pretty great.
Let’s practice what you ask, so you want to ask them a big knowledge idea.
What you saying, let them ask me: listen, you probably know him better than anybody else.
What do you feel they were like and then what else and then tell me what do you like most about tell me what you feel you like most, that’s another one that you could stick in it? Okay, so I’m gon na give you an additional one here.
So they tell you that they want on two spots.
Look, I did what you’re saying you know and to be told you probably know them better than anybody else in the plan.
So let me ask you John: what do you feel they would like most about this? Video, oh really, what else? Okay, and let me ask you, John, you know why you’re explaining or you know, describing to people to them.
What would you tell them that you like? What do you feel that you like most about the beer well based on what you just share with me? It seems like you both would like it.
So let me ask you John: what can we do to get sharing how to get John here, so they can check the vehicle out with you, so it goes back.
Is it giving me information, helping them relive the positive benefits, okay and then there’s a partnership? What do you we can do to help them get here, so they can see the vehicle with all right.
So it’s a lot easier to deal with that, as opposed to get into a back and forth.
Learn how to ask questions.
It’s okay and, like I promised wrong, be chiming in and giving you ways to overcome these objections.
So this one is how to handle speak with spouts, and if you like this – and you continue to check the videos out, as you can see in the chat, I just added a link because of this.
Do you think this is something I have far more audios videos, the cells, training manual, all instant downloads, you download them to your computer or to your phone, your email, the access link, and so you can go back in and utilize them and download them as many Times as you want they’re yours for life, and they are literally helping sales, reps meet ten and fifteen thousand dollars a month and they dealership so click.
The link in the chat click, the link in the description or in the comments and at least check it out, treat yourself don’t cheat yourself, but other than that.
I’m Brian Maxwell and I’ll see you at the dealership, y’all .