Hi there it’s Chris younger and welcome to another automotive sales thought of the week this week, you’re going to learn the most emotional point in the sales process to how you could be killing the sale by providing too much product knowledge.
And finally, what you can do to get 50 percent of your customers to buy on the spot if your site to learn more in this week’s edition.
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Ok, now back to automotive sales thought of the week, we’ve all bought something based on emotion or logic alone, and we know how effective it can be at driving the purchase.
However, when emotion and logic are used in combination, that’s what makes the perfect persuasion situation, how you might ask? Well it comes down to long-term happiness.
This combination now makes them happy.
It also makes them happy in the long run, and that’s what’s going to set you up for referrals and repeat customers down the road giving you customers for life now the emotional parts.
What gets the customer excited enough to want to buy? The car logic, though, is what helps them mentally justify to pull the trigger on the purchase.
You know a great story that illustrates the power of persuasion when you use logic and emotion and combination, is the story of GI insurance being sold back in World War 2.
You see back in World War, 2 GI insurance was being sold for the very first time for four or five dollars a month.
A GI could buy ten thousand dollars in life insurance.
It was a terrific deal, but like anything else that need to be explained and, more importantly, it need to be sold well.
This young lieutenant that was went behind the years just got out of officers.
Training school was there to present one day in front of the troops.
Now he had been involved in the committee that put together the insurance, so he knew everything about it.
He brought a storyboard and went through every little nook and cranny of her detail.
He gave handouts, he did a Q & A.
He told them all the details on this program when he got done no one signed up well, he was a little bit surprised, and so he started packing up his storyboard and his handouts and those types of things, and he noticed that this sergeant was looking at Him and he’d come over and approached him now.
The sergeant was a thirty year military veteran he had seen combat.
He was the stereotypical sergeant with the crew cut and the square jaw.
He looked at the part and he went over to the lieutenant and said this.
Sir, do you mind if I address the troops lieutenant said sure go ahead, so the lieutenant got up there and went ahead and reduced the sergeant and then the sergeant in simple eloquent terms, said this men.
Here’s the way I see it.
You’re all gon na be sent over to cease.
Now some of you are gon na, buy life insurance and if you die overseas in combat the government is going to send your family 10,000 big beautiful hours.
Now there’s another combination or another set of you, they’re gon na be sent overseas and if you get killed in combat the government’s gon na, owe you nothing men.
Here’s my question to you: who do you think the government is going to send over to the front lines first, the men that can cost them ten thousand dollars if they’re killed or the men that will cost them nothing if they’re killed? Well, everybody signed up for the insurance.
This sergeant knew something that the young lieutenant did.
The young lieutenant had the product knowledge and he understood the program.
However, the sergeant understood people and he understand hot buttons and emotion.
He understood that that fear of death was going to be a strong driver to go ahead and get them to give up their four or five dollars a month for the life insurance policy.
Now back to the automotive purchase process in buying a car when done properly.
The presentation and demonstration represent the guests highest emotional point in the sale, and then you sit down them and, logically with them find ways to justify the price.
In fact, when it comes to the presentation and demonstration nad, a statistics say that 80 % of the selling is done in the presentation and demonstration phase, and it also went on to say 50 % of the guests bought on the spot when they got what they Felt was a good presentation demonstration.
However, any day also reported the 88 % of the customers said they got a lousy presentation and demonstration if they got one at all.
So what gives I mean? We all know this is important, so why is it such a struggle to get a good presentation and demonstration? Well, let’s find out, but first I’d like to know this: what’s the most amount of cars that one family has purchased from you, two or three or who’s got more, I think we’d all like to know.
Let me offer you a couple explanations on why the guests said they got a lousy presentation, one.
Maybe the salesperson needed more product knowledge.
They need to learn more about that particular product.
They need to go, get back up on their testing and get boned up on that product.
The second one could be this: there isn’t any more role play on their presentation, their walk-around skills or okay, but they just haven’t practiced it enough.
I mean there’s a difference between knowing something and actually be able to do something.
So maybe you just need to go practice it and take action of doing that role play for the presentation now.
I definitely would agree that top sales performers in automotive, they know their product and they practice their walk-around skills.
However, let me offer you up another reason as to why guests, when surveyed said that 88 % of time they got a lousy presentation and demonstration if they got one at all and that’s this may be their salesperson presented too much product information too much product knowledge.
How could that be a bad thing? Will consider this final, an idea statistic and it states that 20 % of the features and benefits or all your customer cares about not every single thing.
You know maybe you’re bombarding this guest with just too much irrelevant information and you’re losing them in the process.
They’re glazing over.
They just don’t care about all these features, you’re telling them about and then not to mention.
Every time you show them features that they don’t really care about.
You’re actually making the vehicle seem more expensive because they’re saying to their self wow, there’s a feature that I’m not going to use.
Wow there’s another expensive, looking feature that I’m not going to use and now the vehicle seems overpriced, and you wonder why they tell you the car’s price too hot.
Now you might be asking yourself, okay, then, what’s the key then to mastering the presentation and demonstration? Well, it really comes down to one word: customize customize, the presentation and demonstration.
Remember that 20 % stat the 20 %.
That said, the ghast only cares about 20 % of the features well, if they only care about 20 % of the features and benefits shouldn’t those be the ones we focus on.
Of course, what we’re talking about here are hot-button features which are features.
The guest feels very emotionally strong about things and items they feel that are must-haves on their next vehicle.
Typically, these hot-button features satisfies a need from one of six areas.
They make up an acronym spaced and space stands for safety, performance, appearance and styling, but the S doesn’t work there.
So appearance is what we put in.
There C stands for comfort and convenience e economy, an economical vehicle and then last ones, D dependability.
They want a vehicle, they can depend on now.
You’ve got a foundation and a broad idea of the areas of need that the guests interested in space.
You might be saying how do I know, though, exactly which one of those hot buttons that they’re interested in? Well? You could ask them and if you want to learn more on questions, to ask, why didn’t check out my video on the three top investigative questions to ask for needs and once it’ll give you some ideas on the types of questions to ask and when to ask Them for now, let’s just get back to space and how to use it.
Let’s pretend for a moment that we’ve discovered that our guests, Joe and Jane they’ve, got three kids and their primary concern is safety they’re concerned about their three young when safety being in the back seats with child seats.
So what we would do is customize our presentation and demonstration and gear it towards safety.
The features we’d point out would be safety features and when we pointed them out, we would use their children as examples.
Let’s go ahead and check out a sample feature advantage benefit of a item, we’ll use child safety locks when you get to the rear child safety locks.
When you’re doing your presentation, you’ll simply display or demonstrate how you use the rule child safety like and how you lock it and how you unlock it, and then you would say this Jo Jane.
This is the root child safety, lock, the root child safety locks they’re great, because they’re going to prevent your kids from be able to open the car door while the vehicles being driven or while it’s being park.
Now it’s going to help keep a little Bobby Leo and joy.
It’s gon na keep them all safe while you’re driving the vehicle and can’t really keep your eyes completely on them, and it’s also going to help, because sometimes I know kids like to jump out before the vehicles come to a complete stop, especially when they’re younger.
So that’s going to give you a lot of peace of mind and know that they’re not going to build a hop out before you can get out of the car and help if we want to get more guests to buy on the spot.
All we need to do is follow the lead of the young lieutenant and the sergeant from our GI Insurance story by combining expert product knowledge like the young lieutenant did with his presentation and finding the emotional hot buttons like the sergeant did when he addressed the troops.
You’ll, take your sales to the next level.
Well, there you have it so with emotion and justify the decision with logic.
It’s the perfect sales persuasion situation, so you’ll have customers that are happy and you’ll have customers for life.
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