Good morning to you, it must be 5 a.
Eastern standard time on this beautiful tuesday, the 19th of january of 2021, because it’s time for another artisan sit, i’m your host brandon hardison and we help out all of our brothers whether it’s key account major account up and down the street in home, retail and actually Automotive, so you’re trying to get dressed to get to work.
So, let’s get to it! Yesterday’s video.
We were talking about our brothers and sisters that are in retail, so continuing on.
We need to when we have someone in front of us look at their body.
Language experts will tell you some odd things to look for like watching if someone scratches their nose, but i don’t think that level of depth is necessary for retail.
In fact, i think, if you’re watching a customer to scratch their nose, you’re – probably not practicing active listening.
However, there’s still plenty of body language that you should pay attention to, while that guest is in front of you, which can still draw on active listening.
Here’s a few tips eye contact when a person’s eyes are looking.
This is one of the easiest well to tell the customers that you’re paying attention.
That’s always the biggest flaw.
Why didn’t you purchase they weren’t listening to me, so pay attention, listen to what they say and when it’s time for you to interject when it’s time for you to recap, throw back everything that the customer had told you as far as their needs wants and desires, And you’ll be ahead of the game: how about your hands and your arms? Another important thing to look for in people that are buying is what they’re doing with their hands and their arms.
Typically, if someone’s arms are crossed, they’re telling you they’re uncomfortable and probably not interested in what you have to say, you should treat it gently but still find a way to get them from a closed position to open arms and palms face forward.
Then you know that they are listening to you.
In fact, i would definitely recommend going and practicing this with the colleague practice makes improvement.
Also look for physical expressions, particularly the curve of the mouth.
You should be paying attention to the expression your customer is making.
This seems like no brainer, but most sales people forget this and not taking advantage of it.
Often the corners of someone’s mouth will be curved slightly up or slightly down.
If it’s up, we know we’re in pretty good shape.
If it’s down the customer still has some apprehensive about moving forward now.
Additionally, you should pay attention to how tightly their lips are.
If they’re pressed tightly together, it can mean the same thing as cross arms once again, brandon hardison president champion strategy, with our ongoing series of helping you out when you’re looking for that chopper.
As always in parting, you go out and you make it a champion day.